Privacy policy

Last updated: 30 July 2026

Narlas Fable And Fur Candles operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Narlas Fable And Fur Candles is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect the following categories of personal information:

  • Contact details (name, address, phone number, email address)
  • Financial information (credit/debit card and payment details)
  • Account information (username, password, preferences)
  • Transaction information (items viewed, added to cart, purchased, returned, exchanged, or cancelled)
  • Communications you send to us
  • Device information (device type, browser, network, IP address)
  • Usage information (how you interact with and navigate our website)

Sources of Personal Information

We collect personal information directly from you, automatically through your use of the Services, from third-party service providers, and from partners or other third parties.

How We Use Your Personal Information

We use your personal information to:

  • Provide, tailor, and improve the Services
  • Process transactions and manage your orders
  • Send marketing and promotional communications (where you have consented)
  • Prevent fraud and maintain security
  • Communicate with you about your orders, account, or enquiries
  • Comply with legal obligations

How We Disclose Your Personal Information

We may share your personal information with:

  • Shopify and third-party service providers who help us operate the Services
  • Business and marketing partners, where relevant
  • Affiliates within our business group
  • Third parties where required by law or in connection with a business transaction

Our Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information on our behalf in accordance with Shopify's own privacy policy.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of 18.

Security and Retention

We take reasonable steps to protect your personal information, but no security measures are perfect. We retain your personal information for as long as necessary to maintain your account, provide the Services, or comply with our legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or port your personal information, and to manage your communication preferences. UK and EEA residents may also have the right to object to or restrict certain processing, and to withdraw consent at any time.

Complaints

If you have a concern about how we handle your personal information, please contact us in the first instance. UK residents may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk/.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live. Where we do so, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Address: 19 Northwood Crescent, Idle, Bradford, West Yorkshire, BD10 9HU, United Kingdom
  • Phone: +447366 591235
  • Email: hello@narlasfableandfurcandles.co.uk
  • Hours: Monday–Friday 8:30am–4:30pm | Saturday 9:00am–12:00pm | Sunday Closed

For the purposes of applicable data protection laws, Narlas Fable And Fur Candles is the data controller of your personal information.