配送ポリシー
Thank you for shopping with Narla's Fable And Fur Candles! We take great care in preparing and dispatching every order.
Processing Times All orders are handmade with love and are typically processed within 3–5 business days. During busy periods (Christmas, Halloween, and other seasonal launches), processing may take up to 7 business days. You will receive a dispatch notification email once your order is on its way.
UK Shipping We ship across the United Kingdom via Royal Mail or a tracked courier service. Estimated delivery times once dispatched:
- Standard: 2-5 business days
- Tracked: 1–3 business days
International Shipping We currently ship to selected international destinations. Delivery times vary by location and are typically 7–21 business days. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival.
Free Shipping We occasionally offer free shipping promotions — keep an eye on our announcements and social media for the latest offers.
Order Tracking Where a tracked service is used, you will receive a tracking number via email once your order has been dispatched.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at [your contact email] and we'll do our best to help. Please note that once a parcel is with the courier, delivery timescales are outside of our control.
Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.